Refund policy

# Refund Policy | How & When You Get Your Money Back

    Refund Policy

    
    Last updated: September 26, 2026

When you get a refund

- Returns: after your return arrives and passes inspection (see our Return Policy).

- Canceled orders: if you cancel before your order ships, you get a full refund.

- Lost packages: once the carrier confirms a package is lost.

- Out of stock: if we cannot fulfill an item, we refund it in full right away.

How refunds are paid

Refunds go back to your original payment method through Shopify, our payment processor. We process approved refunds within 5 business days. Depending on your bank, it can take another 5 to 10 business days to show on your statement.

Refused returns

If a return fails inspection (for example, the serial number does not match, or the item is not the product we sold), no refund is issued and the item is shipped back to you.

Partial refunds

If parts or accessories are missing, or the item has damage that was not there when it shipped, the return is not refused. We email you what is missing or damaged and the amount we have to deduct, and refund the rest. If you would rather have the item back instead of the reduced refund, tell us and we send it back to you at your cost. This is the same rule as the Return Policy.

Chargebacks

Please contact us before disputing a charge with your bank. We usually solve problems faster than a dispute can.

Contact

Email contact@courtsound.com with your order number.