Last updated: September 13, 2026
The short version
You have 14 days from the day your order is delivered to start a return, opened or unopened. Every return is inspected when it arrives. If it is the same product we shipped you, in good condition, you get your money back.
What can be returned
- Any product bought from CourtSound within 14 days of delivery.
- Opened items are welcome, as long as they are complete and in good condition.
- Include everything that came in the box: the headphones or earbuds, case, cables, and documentation.
What we check, and when a return is refused
Every return is inspected by hand and matched against the serial number recorded when your order shipped. A return will be refused and sent back to you if:
- The serial number does not match the unit we shipped (the product was switched).
- The item is not the product we sold you or is a different model.
- Parts or accessories are missing, or the item has damage that was not there when it shipped (drops, liquid, cracks, heavy wear).
- The return was started after the 14 day window.
How to start a return
- Email contact@courtsound.com or use our contact page with your order number (it starts with CS-).
- We reply within 1 to 2 business days with return instructions and the return address.
- Pack the item securely and ship it with tracking. We recommend insuring the package; we are not responsible for returns lost in transit.
Return shipping
If we made a mistake (wrong item, or it arrived damaged or defective), we pay for return shipping. For all other returns, the customer pays return shipping.
Refunds
Once your return passes inspection, we refund the original payment method within 5 business days. Your bank may take a few extra days to show it. Original shipping charges, if any, are not refundable. Read our Refund Policy for details.
Damaged or wrong item
If your order arrives damaged or you got the wrong item, contact us within 48 hours of delivery with photos of the item and packaging, and we will make it right.
Warranty after the return window
Products may be covered by their manufacturer's limited warranty. After the return window, contact the manufacturer for warranty service, or contact us and we will point you in the right direction.