Last updated: September 13, 2026
When you get a refund
- Returns: after your return arrives and passes inspection (see our Return Policy).
- Canceled orders: if you cancel before your order ships, you get a full refund.
- Lost packages: once the carrier confirms a package is lost.
- Out of stock: if we cannot fulfill an item, we refund it in full right away.
How refunds are paid
Refunds go back to your original payment method through our payment processor, Stripe. We process approved refunds within 5 business days. Depending on your bank, it can take another 5 to 10 business days to show on your statement.
Refused returns
If a return fails inspection (for example, the serial number does not match, the item is not the product we sold, or parts are missing), no refund is issued and the item is shipped back to you.
Partial refunds
A partial refund may be offered, at our choice, for items returned with missing accessories or cosmetic damage that was not there when shipped.
Chargebacks
Please contact us before disputing a charge with your bank. We usually solve problems faster than a dispute can.
Contact
Email contact@courtsound.com with your order number.